Terms and Conditions

Welcome to Heavenly Décor & Flowers by Mary-Ely! Before you explore our beautiful flower arrangements and place an order, please take a moment to read our terms and conditions carefully. By using our website and services, you agree to comply with and be bound by the following terms and conditions:

  1. General Terms:

1.1. Acceptance of Terms: By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

1.2. Updates: We reserve the right to update, change, or replace any part of these terms without prior notice. It is your responsibility to check our website periodically for changes.

  1. Flower Orders and Deliveries:

2.1. Order Placement: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

2.2. Delivery: We offer flower delivery services to homes, businesses, as well as gravesites. Delivery times may vary and are subject to external factors such as weather conditions and unforeseen events.

2.3. Substitution: In the event that a particular flower or product is unavailable, we reserve the right to substitute it with a comparable alternative of equal or greater value.

  1. Subscription Gravesite Flower Delivery:

3.1. Subscription Plans: Our gravesite flower delivery service offers subscription plans with different frequencies. By subscribing, you agree to the terms and conditions outlined in this document.

3.2. Billing: Subscription fees will be billed automatically to the payment method provided at the time of subscription. You are responsible for ensuring that your payment information is up to date.

3.3. Modifications and Cancellations: You can modify or cancel your subscription at any time through your account on our website. Changes made after a certain date may apply to the following billing cycle.

  1. Payment:

4.1. Payment Methods: We accept various payment methods, including credit cards and other secure payment options. All transactions are processed securely.

4.2. Prices: Prices for our products and services are subject to change without notice. All applicable taxes are included in the displayed prices.

  1. Returns and Refunds:

5.1. Refund Policy: Refunds or replacements may be offered in the case of damaged or unsatisfactory products. Please refer to our Refund Policy for detailed information.

  1. Privacy Policy:

6.1. Privacy: Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

  1. Intellectual Property:

7.1. Copyright: All content on our website, including images, text, and designs, is the property of Heavenly Décor & Flowers by Mary-Ely and is protected by copyright laws.

  1. Governing Law:

8.1. Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of California. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Alameda County, CA.

By using our website and services, you agree to these terms and conditions. If you have any questions or concerns, please contact us at Heavenlydecorandflowers@gmail.com.

Thank you for choosing Heavenly Décor & Flowers by Mary-Ely! We appreciate your business.

Refund Policy

At Heavenly Décor & Flowers by Mary-Ely, we take pride in providing fresh and beautiful flowers for all occasions, including home and business deliveries, as well as our subscription gravesite flower delivery service. We want you to be completely satisfied with your floral purchase. Please read our refund policy carefully to understand your rights and responsibilities.

  1. Freshness Guarantee: We guarantee the freshness and quality of our flowers. If you are not satisfied with the freshness of your flowers upon delivery, please contact us within 24 hours, and we will gladly replace the arrangement or issue a refund.
  2. Order Cancellation: Orders can be canceled up to 1 hour before the scheduled delivery date. To cancel an order, please contact our customer service team at (510) 648-2947. Special orders cannot be cancelled unless Heavenly Décor & Flowers by Mary-Ely is able to cancel the delivery of the product from the wholesaler or grower.
  3. Incorrect Delivery Address: It is the customer’s responsibility to provide accurate delivery information. Please double-check the delivery address before completing your order. If a delivery is unsuccessful due to an incorrect address provided by the customer, we may charge a redelivery fee or not issue a refund.
  4. Refunds for Subscription Gravesite Flower Delivery Service: For our subscription gravesite flower delivery service, refunds will be handled on a case-by-case basis. If you are dissatisfied with the service or need to cancel your subscription, please contact us to discuss the situation. Refunds may be prorated based on the remaining subscription period.
  5. Damaged or Incorrect Items: If your flowers arrive damaged or if there is an error with your order, please contact us within 24 hours of delivery. We may request photos of the damaged items to process a replacement or refund.
  6. Refund Process: Refund requests should be made by contacting our customer service team at (510) 648-2947. Please provide your order number and details regarding the reason for the refund request. Refunds will be processed within 10 business days to the original payment method.
  7. Seasonal and Availability Variations: Please note that flower availability may vary seasonally. In the event that a specific flower or arrangement is unavailable, we will substitute it with a similar item of equal or greater value.

By making a purchase on our website, you agree to abide by this refund policy.

Thank you for choosing Heavenly Décor & Flowers by Mary-Ely. We appreciate your trust in us to deliver the finest quality flowers to your doorstep. If you have any questions or concerns, please don’t hesitate to contact our customer service team.

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